Return /Exchange Policy

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Return & Exchange Policy

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At FASHIONPICS, we are committed to making your shopping experience smooth and hassle-free. By placing an order on our website, you acknowledge and agree to the following Return & Exchange Policy.

 

Returns

We do not accept returns.

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• Returns can be requested within 2 days of deliveryonly in cases of.

• Manufacturing defects.

  • Incorrect product received.

  • Incorrect size sent by FASHONPICS (different from the size ordered).

• In all other eligible return cases, a Credit Note with 90 days validity will be issued.

• Shipping charges  are non-refundable.

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Return Process

• Contact Customer Support within 2 days of delivery:

  • Phone: +919106642155

  • Email: fashioncart555@gmail.com

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• Share your:

  • Order ID

  • Reason for return/exchange

• Once approved, you may either:

  • Ship the parcel yourself, or

  • Opt for a Jaipur Kurti arranged pickup.

Return Pickup Charges

• Orders below ₹1,000: ₹99 pickup charge.

• Orders of ₹1,000 and above: ₹198 pickup charge.

Product Eligibility

Returned or exchanged items must be:

• Unused, unworn, unwashed, and undamaged.

• In original packaging.

• With all tags and labels intact.

Products failing the quality check will not be eligible for return, exchange, refund, or credit note.

Size Exchange

• Size exchange can be requested within 7 days of delivery.

• Size exchanges are free of pickup charges.

• Exchange is allowed only for a different size of the same product, subject to stock availability.

• If the requested size is unavailable, a Credit Note valid for 90 days will be issued.

• Only one size exchange is allowed per order.

Credit Note

• Credit Notes are valid for 90 days from the date of issue.

• Credit Notes will be issued within 48 hours after the returned product is received and successfully passes the quality check.

Important Instructions

• Please record a video while opening the parcel.

• Please also record a video while packing the return parcel.

• Mention your Name, Mobile Number, Email Address, and Order ID inside or on the return package.

• We recommend using a traceable courier service when self-shipping returns.

• Jaipur Kurti will not be responsible for parcels lost during return transit when shipped by the customer.

Wrong Product / Manufacturing Defect Cases

If you receive:

• A wrong product,

• An incomplete set,

• An incorrect size (different from the size ordered),

• Or a manufacturing defect,

please contact Customer Support within 7 days of delivery. Such cases will be reviewed and resolved by FASHIONPICS as per applicable policy.

Important Notes

• Sale, clearance, or special offer products are not eligible for return or exchange.

• Returns are available only for domestic orders.

• Minor colour variations (up to 10–12%) due to screen settings, photography, or lighting conditions are not considered defects.

• Refunds, exchanges, or Credit Notes will only be processed after successful quality inspection of the returned product.

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Contact Us

Customer Support:
+91 9106642155

Email:
fashioncart555@gmail.com

Jurisdiction

All disputes shall be subject to Pune (Maharashtra) Jurisdiction only.

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